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Primary Healthcare Under Transformation in 3 Eastern European Countries: Quality Satisfaction as Rated by Students
Sviatlana Ahiyevets, Andrei Shpakou, Joanna Baj-Korpak, Ewa Kleszczewska, Katarzyna Rzatkiewicz, Krzysztof Mancewicz, Valentina Stetsenko, Semen Stetsenko
Osong Public Health Res Perspect. 2020;11(5):286-295.   Published online October 22, 2020
DOI: https://doi.org/10.24171/j.phrp.2020.11.5.04
  • 5,547 View
  • 151 Download
  • 2 Web of Science
  • 2 Crossref
AbstractAbstract PDF
Objectives

This study aimed to determine the reasons for student dissatisfaction with the quality of primary healthcare (PHC) in countries under healthcare system transformation (Belarus, Poland, and Ukraine) to identify reserves and make improvements.

Methods

A comparative multipopulation survey was translated, verified, and completed during face-to-face interviews during March 2019 to May 2019. There were 700 Humanities students included in this study to determine satisfaction with the quality of PHC provided by the family doctor. Satisfaction was assessed according to the availability of the doctor, the level of organization of the institution, the service process, the quality of the interaction with the doctor, adherence to the rights of patients, and any additional financial expense incurred by the patient.

Results

Politeness and attentiveness of doctors were rated highly. Dissatisfaction was associated with the negative attitude of medical personnel towards the patient. One in 10 respondents replied that medical confidentiality was not observed. More than 65% of students had paid for diagnostic tests/or treatments, and some respondents from Poland and Ukraine were asked by the doctor to pay for services without a receipt.

Conclusion

Dissatisfaction with the quality of PHC in countries under transformation of the health system was largely due to ethical aspects of the doctor-patient relationship. Therefore, ethical standards need to be upheld and patients need to be aware of these standards using medical education materials covering the moral aspects of the relationship between medical personnel and patient.

Citations

Citations to this article as recorded by  
  • Satisfaction with primary health care in Ukraine in 2016–2020: A difference-in-differences analysis on repeated cross-sectional data
    Valentyna Anufriyeva, Milena Pavlova, Tetiana Chernysh (Stepurko), Wim Groot
    Health Policy.2023; 137: 104916.     CrossRef
  • The perception of outpatient care quality by healthcare users in Ukraine
    Valentyna Anufriyeva, Milena Pavlova, Tetiana Stepurko, Wim Groot
    International Journal of Healthcare Management.2022; : 1.     CrossRef
Impact of Dengue Surveillance Workers on Community Participation and Satisfaction of Dengue Virus Control Measures in Semarang Municipality, Indonesia: A Policy Breakthrough in Public Health Action
Sayono Sayono, Widoyono Widoyono, Didik Sumanto, Rokhani Rokhani
Osong Public Health Res Perspect. 2019;10(6):376-384.   Published online December 31, 2019
DOI: https://doi.org/10.24171/j.phrp.2019.10.6.08
  • 5,893 View
  • 92 Download
  • 4 Crossref
AbstractAbstract PDF
Objectives

The aim of this study was to assess community participation in Dengue virus control measures, and community satisfaction in the Dengue surveillance workers (DSWs) performance in Semarang municipality after 3 years of empowerment.

Methods

A cross-sectional survey involved 1,018 selected participants from 12 groups of social roles in 141 villages in Semarang municipality, Indonesia. A direct interview was performed using a structured questionnaire to evaluate the acceptance, and satisfaction of the community towards the DSWs. The data were analyzed descriptively.

Results

The majority of the members of the community considered that the DSWs play an important role in reducing Dengue cases, and vectors of the Dengue virus, as well as increasing the community participation in Dengue control measures. The survey showed that DSWs performance, attitudes, and abilities regarding their main tasks were perceived to be good.

Conclusion

Overall, people in Semarang municipality were satisfied with the performance of the DSWs, and considered them important enough to be maintained and strengthened in the future so that Dengue could be controlled. This new policy needs to be disseminated to other regions that may encounter the problems associated with Dengue virus.

Citations

Citations to this article as recorded by  
  • Community engagement to control dengue vector in two municipalities of Aragua State, Venezuela
    María Martínez, Victor Mijares, Nancy Moreno, Luis Pérez-Ybarra, Flor de María Herrera
    Journal of Current Health Sciences.2023; 3(1): 21.     CrossRef
  • Dengue hemorrhagic fever: a growing global menace
    Shakeela Parveen, Zainab Riaz, Saba Saeed, Urwah Ishaque, Mehwish Sultana, Zunaira Faiz, Zainab Shafqat, Saman Shabbir, Sana Ashraf, Amna Marium
    Journal of Water and Health.2023; 21(11): 1632.     CrossRef
  • World Dengue Day: A call for action
    Nattachai Srisawat, Usa Thisyakorn, Zulkifli Ismail, Kamran Rafiq, Duane J. Gubler, Hannah E. Clapham
    PLOS Neglected Tropical Diseases.2022; 16(8): e0010586.     CrossRef
  • Evaluation of Toxicity in Four Extract Types of Tuba Root against Dengue Vector, Aedes aegypti (Diptera: Culicidae) Larvae
    S. Sayono, R. Anwar, D. Sumanto
    Pakistan Journal of Biological Sciences.2020; 23(12): 1530.     CrossRef
Evaluating Service Quality from Patients' Perceptions: Application of Importance–performance Analysis Method
Rafat Mohebifar, Hana Hasani, Ameneh Barikani, Sima Rafiei
Osong Public Health Res Perspect. 2016;7(4):233-238.   Published online August 31, 2016
DOI: https://doi.org/10.1016/j.phrp.2016.05.002
  • 3,271 View
  • 18 Download
  • 40 Crossref
AbstractAbstract PDF
Objectives
Providing high service quality is one of the main functions of health systems. Measuring service quality is the basic prerequisite for improving quality. The aim of this study was to evaluate the quality of service in teaching hospitals using importance–performance analysis matrix.
Methods
A descriptive–analytic study was conducted through a cross-sectional method in six academic hospitals of Qazvin, Iran, in 2012. A total of 360 patients contributed to the study. The sampling technique was stratified random sampling. Required data were collected based on a standard questionnaire (SERVQUAL). Data analysis was done through SPSS version 18 statistical software and importance–performance analysis matrix.
Results
The results showed a significant gap between importance and performance in all five dimensions of service quality (p < 0.05). In reviewing the gap, “reliability” (2.36) and “assurance” (2.24) dimensions had the highest quality gap and “responsiveness” had the lowest gap (1.97). Also, according to findings, reliability and assurance were in Quadrant (I), empathy was in Quadrant (II), and tangibles and responsiveness were in Quadrant (IV) of the importance–performance matrix.
Conclusion
The negative gap in all dimensions of quality shows that quality improvement is necessary in all dimensions. Using quality and diagnosis measurement instruments such as importance–performance analysis will help hospital managers with planning of service quality improvement and achieving long-term goals.

Citations

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  • Evaluation of outpatient service quality: What do patients and providers think?
    Pouria Farrokhi, Aidin Aryankhesal, Rafat Bagherzadeh, Asgar Aghaei Hashjin
    International Journal of Healthcare Management.2023; 16(3): 394.     CrossRef
  • Assessing the Challenges and Opportunities of Agricultural Information Systems to Enhance Farmers’ Capacity and Target Rice Production in Indonesia
    Agung Budi Santoso, Setia Sari Girsang, Budi Raharjo, Arlyna Budi Pustika, Yanter Hutapea, Mahargono Kobarsih, Agus Suprihatin, Erpina Delina Manurung, Deddy Romulo Siagian, Sidiq Hanapi, Tommy Purba, Dorkas Parhusip, Sri Wahyuni Budiarti, Yeyen Prestyani
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  • Patients’ views on health promotion and disease prevention services provided by healthcare workers in a South African tertiary hospital
    Herbert I. Melariri, Chester Kalinda, Moses J. Chimbari
    BMC Health Services Research.2023;[Epub]     CrossRef
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    Hanny Kanavika Rizky Munawar, Annisa Kesy Garside, Adhi Nugraha, Amelia Khoidir
    Jurnal Sistem dan Manajemen Industri.2023; 7(1): 53.     CrossRef
  • A New Model to Consolidate Long-Term Intersectoral Partnerships in Humanitarian and Social Crises Management
    Anderson Nunes da Silva, Marcele Elisa Fontana
    Public Organization Review.2023;[Epub]     CrossRef
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    Robert Dorsey, David Claudio, María A. Velázquez, Polly Petersen
    BMC Health Services Research.2022;[Epub]     CrossRef
  • Assessing the Utility and Patient Satisfaction of Virtual Retina Clinics During COVID-19 Pandemic
    Leire Juaristi, Cristina Irigoyen, Jaione Chapartegui, Ane Guibelalde, Javier Mar
    Clinical Ophthalmology.2022; Volume 16: 311.     CrossRef
  • A social-media-based improvement index for urban renewal
    Zhifang Wang, Hua Jie, Hongpeng Fu, Lu Wang, Hezhishi Jiang, Lu Ding, Yingjie Chen
    Ecological Indicators.2022; 137: 108775.     CrossRef
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    Zhifang Wang, Hongpeng Fu, Yuqing Jian, Salman Qureshi, Hua Jie, Lu Wang
    Ecosystem Services.2022; 56: 101446.     CrossRef
  • Quality Assessment Methods of Hospital Services from the Viewpoint of Patients Based on Standard Assessment Models in Iran: A Narrative Review
    Mehdi Rahimi, Fateme Solymani
    Modern Care Journal.2022;[Epub]     CrossRef
  • Responsiveness level and its effect on services quality from the viewpoints of the older adults hospitalized during COVID-19 pandemic
    Ali Reza Yusefi, Esmat Rezabeigi Davarani, Salman Daneshi, Misagh Bastani, Gholamhossein Mehralian, Peivand Bastani
    BMC Geriatrics.2022;[Epub]     CrossRef
  • Ranking Hospital Hoteling Services from Patients’ Perspective Using Importance-Performance Analysis
    Amir Karimkhany, Ehsan Zarei, Samira Arabi, Elahe Navvabi, Somayeh Anisi
    Shiraz E-Medical Journal.2022;[Epub]     CrossRef
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    Sheng-Yao Hsu, Tsair-Wei Chien, Yu-Tsen Yeh, Willy Chou
    Medicine.2022; 101(37): e30648.     CrossRef
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    Rezarta Kalaja, Marsida Krasniqi
    Frontiers in Public Health.2022;[Epub]     CrossRef
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    Magdalena Biel, Katarzyna Grondys, Ane-Mari Androniceanu
    International Journal of Environmental Research an.2022; 20(1): 469.     CrossRef
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    Xiaobing Li, Zhen He
    International Journal of Production Research.2021; 59(6): 1776.     CrossRef
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    Mahdi Mahdavi, Leila Doshmangir, Ebrahim Jaafaripooyan
    The International Journal of Health Planning and M.2021; 36(6): 2020.     CrossRef
  • A STUDY ON QUALITY OF SERVICES IN THE OUTPATIENT DEPARTMENT OF A MULTISPECIALTY TEACHING HOSPITAL
    Nirmala Kumari, Keerthana Maria Pinto
    GLOBAL JOURNAL FOR RESEARCH ANALYSIS.2021; : 117.     CrossRef
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    Saeed Asefzadeh, Sima Rafiei, Masoomeh Karimi
    International Journal of Healthcare Management.2020; 13(sup1): 12.     CrossRef
  • Assessment of Quality of Services Delivered to Iranian Patients with Cataract
    Zahra Hashemi Dehaghi, Soad Mahfoozpour, Mahmoud Modiri, Fateme Alipour
    Iranian Red Crescent Medical Journal.2020;[Epub]     CrossRef
  • Gap between patient expectation and perception during pharmacist–patient communication at community pharmacy
    Myeong Gyu Kim, Na Eun Lee, Hyun Soon Sohn
    International Journal of Clinical Pharmacy.2020; 42(2): 677.     CrossRef
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    Mohammed Shaker Ibrahim
    Journal of Information & Knowledge Management.2020; 19(01): 2040021.     CrossRef
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    Kuen-Suan Chen, Kuo-Ping Lin, Li-Ju Lin
    Expert Systems with Applications.2020; 156: 113483.     CrossRef
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    Sajjakaj Jomnonkwao, Thanapong Champahom, Vatanavongs Ratanavaraha
    Sustainability.2020; 12(10): 4259.     CrossRef
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    Shiraz E-Medical Journal.2020;[Epub]     CrossRef
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    Shu-Ju Lu, Hsiu-O Kao, Bao-Lin Chang, Shu-Ing Gong, Shu-Mei Liu, Shih-Chi Ku, Jih-Shuin Jerng
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    Adryan Fristiohady, La Ode Muhammad Fitrawan, Yusniati Dwi Pemudi, Ruslin Ruslin, Sunandar Ihsan, Ruslan Ruslan, La Ode Muhammad Julian Purnama
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    asgar Aghaei Hashjin, Pouria Farrokhi, Aidin Aryankhesal
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    Pin-Zheng Chen, Wan-Yu Liu
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    Swapnarag Swain
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Article
Improving Service Quality in Long-term Care Hospitals: National Evaluation on Long-term Care Hospitals and Employees Perception of Quality Dimensions
Jinkyung Kim, Woosok Han
Osong Public Health Res Perspect. 2012;3(2):94-99.   Published online June 30, 2012
DOI: https://doi.org/10.1016/j.phrp.2012.04.005
  • 2,668 View
  • 15 Download
  • 10 Crossref
AbstractAbstract PDF
Objectives
To investigate predictors for specific dimensions of service quality perceived by hospital employees in long-term care hospitals.
Methods
Data collected from a survey of 298 hospital employees in 18 long-term care hospitals were analysed. Multivariate ordinary least squares regression analysis with hospital fixed effects was used to determine the predictors of service quality using respondents’ and organizational characteristics.
Results
The most significant predictors of employee-perceived service quality were job satisfaction and degree of consent on national evaluation criteria. National evaluation results on long-term care hospitals and work environment also had positive effects on service quality.
Conclusion
The findings of the study show that organizational characteristics are significant determinants of service quality in long-term care hospitals. Assessment of the extent to which hospitals address factors related to employeeperceived quality of services could be the first step in quality improvement activities. Results have implications for efforts to improve service quality in longterm care hospitals and designing more comprehensive national evaluation criteria.

Citations

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  • The assessment of quality of care in the Indian healthcare industry: the employees’ and patients’ perspectives
    Karthik Padamata, Rama Devi Vangapandu
    Benchmarking: An International Journal.2023;[Epub]     CrossRef
  • The perception of health care quality by primary health care managers in Ukraine
    Valentyna Anufriyeva, Milena Pavlova, Tetiana Stepurko, Wim Groot
    BMC Health Services Research.2022;[Epub]     CrossRef
  • Primary Health Institutions and Service Quality in China: Implications for Health Policy
    Junfang Xu, Yuyin Zhou, Ruyu Liu, Feng Cheng, Wannian Liang
    International Journal of Environmental Research an.2022; 19(19): 12063.     CrossRef
  • Lean Healthcare Readiness Evaluation among Staff in Private Hospital
    Nihayatul Munaa, Faizatul Ummah, M.I. Kartasurya, N. Lisnawati, A.F. Asna, N. Handayani, D.Z. Nuridzin
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    Iram Fatima, Ayesha Humayun, Usman Iqbal, Muhammad Shafiq
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    Shun-Hsing Chen, Fan-Yun Pai, Tsu-Ming Yeh
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  • Jurnal Kualitas Pelayanan Kesehatan (Studi Analitik Terhadap Pasien Rawat Jalan di RSUD Makassar)
    Andi Alim, Novagita Tangdilambi, Adam Badwi
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PHRP : Osong Public Health and Research Perspectives